T’s & C’s

  1. Detailed description of goods and/or services

So Smoothies Traders CC is a business in the food industry that manufactures and distributes food.

 

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of SMS/email.

Deliveries will be made by So Smoothies unless otherwise specified. a tracking number will also be sent via email or SMS.

 

  1. Export restriction

The offering on this website is available to South African clients only.

 

  1. Return and Refunds policy

The provision of goods and services by So Smoothies Traders CC is subject to availability. In cases of unavailability, So Smoothies Traders CC will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

Damaged goods will be exchanged or refunded, the customer must notify So Smoothies immediately of any defect or quality issues due to the nature of the product being frozen. So Smoothies Traders CC will not be held responsible for any loss in quality of the product due to the product not being kept frozen.

 

  1. Customer Privacy policy

So Smoothies Traders CC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .

 

  1. Payment options accepted

Payment may be made via Visa and MasterCard.

 

  1. Card acquiring and security

Card transactions will be acquired for So Smoothies Traders CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

  1. Customer details separate from card details

Customer details will be stored by So Smoothies Traders CC separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

  1. Responsibility

So Smoothies Traders CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

  1. Country of Domicile

This website is governed by the laws of South Africa and So Smoothies Traders CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

  1. Variation

So Smoothies Traders CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

  1. Company information

This website is run by So Smoothies Traders CC a close corporation based in South Africa trading as

So Smoothies and with registration number 2009/102662/23 and its Members.

 

  1. So Smoothies Traders CC contact details

Company Physical Address: Westhill Business Estate, Mooiplaats, Centurion, 0157

Email: info@sosmoothies.co.za

Telephone: +27 67 156 5481